Updated Aug 2012
At Diamonds in Africa we know that part of the pleasure associated with a purchase of diamonds or jewellery is the expectation of the arrival of the product. For this reason we want to make sure that from the moment your product leaves our doors, it reaches you quickly and safely. For most orders you can expect your purchase to arrive within 7-10 days. If we anticipate it may take longer, we will let you know within 48 hours of you ordering.
All shipped orders are fully insured and sent using the reliable services of FedEx and Malca Amit (specialised diamond and jewellery couriers).
Below you will find answers to most of your questions relating to our shipping policies and procedures. If you require further assistance, please contact us.
We urge all customers to inspect their package for damage or tampering before receiving or signing for receipt.
We know this is a special purchase for you and you may need to plan for its arrival. You will receive an estimated delivery date in an e-mail within 24 hours of the placement of your order. We estimate this date based on the average number of days required to process, package, and deliver your order.
To keep you in the loop you may therefore receive several e-mails informing you that:
If you place your order on a public holiday, Saturday or Sunday, or after close of business on a regular business day we will begin processing your order on the next business day.
We ship worldwide. All orders placed on the DiamondsInAfrica.com website are insured and shipped free via the FedEx (for orders up to $10,000) and with Malca Amit, a specialised courier company for the diamond trade (for orders over $10,000).
If you cannot be at home to sign for your order, Diamonds in Africa can ship your order to any other convenient location. However, when doing this we need to take extra security precautions to protect our customers against fraud. When processing your payment, we may not be able to accept delivery to an address that is not on file with your credit card provider or bank.
In such a case we can ship to your local FedEx depot. You may be asked to confirm your identity by uploading a photo/scan of an id document or passport.
If it is not possible for you or someone trusted to sign for your package, we can ship it to your local FedEx / Malca Amit collection depot - thus permitting you to sign for and pick it up at your leisure. However, please be advised that if you choose this option, it will be necessary for us to conduct additional security and identity checks to protect you from fraudulent transactions. Find the FedEx location nearest to you.
Enjoy peace of mind with free, fully insured, fast and reliable FedEx delivery.
If you are not completely satisfied with your purchase, enjoy our no questions asked 30 day return policy.
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