Updated Aug 2012
At Diamonds in Africa we know that part of the pleasure associated with a purchase of diamonds or jewellery is the expectation of the arrival of the product. For this reason we want to make sure that from the moment your product leaves our doors, it reaches you quickly and safely. For most orders you can expect your purchase to arrive within 7-10 days. If we anticipate it may take longer, we will let you know within 48 hours of you ordering.
All shipped orders are fully insured and sent using the reliable services of FedEx and Malca Amit (specialised diamond and jewellery couriers).
Below you will find answers to most of your questions relating to our shipping policies and procedures. If you require further assistance, please contact us.
We urge all customers to inspect their package for damage or tampering before receiving or signing for receipt.
Before We Ship:
How long does it take to process your order?
We know this is a special purchase for you and you may need to plan for its arrival. You will receive an estimated delivery date in an e-mail within 24 hours of the placement of your order. We estimate this date based on the average number of days required to process, package, and deliver your order.
Our customer service team may carry out a random security check on your orders and you will be asked to verify your identity via a photo/scan of your passport/id and a utility bill in your name. We do this to decrease the chance of fraudulent transactions. For your peace of mind, all information you provide is covered by our comprehensive privacy policy.
To keep you in the loop you may therefore receive several e-mails informing you that:
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Payment has been successfully taken and your order is now processing
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We require a document(s) to verify your identity
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Your order has been shipped and you will be provided a delivery date and tracking number, which you may use to track your order online.
If you place your order on a public holiday, Saturday or Sunday, or after close of business on a regular business day we will begin processing your order on the next business day.
Packaging of Loose Diamonds
Your diamonds will be carefully packaged in a specialised diamond box and sent wrapped in our protective packaging. For a more detailed view of how your order will be presented, view our packaging below.
Shipping To You:
Shipping options available to you
We ship worldwide. All orders placed on the DiamondsInAfrica.com website are insured and shipped free via the FedEx (for orders up to $10,000) and with Malca Amit, a specialised courier company for the diamond trade (for orders over $10,000).
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For credit card payments, it is only possible to ship to your card's billing address or to your local FedEx / MalcaAmit collection depot. This policy is in the interest of our customer's security.
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Following shipment, we will send you a confirmation e-mail with a tracking number and delivery date.
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For security reasons Diamonds in Africa will not ship to any P.O. Box addresses.
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A signature is required for all deliveries, regardless of any waivers you may have with FedEx. The person listed on the invoice is required to sign for receipt of the package.
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All deliveries are made on weekdays. Should you not be available to sign for a delivery during the week, at a small additional charge we can arrange for a Saturday delivery. Please select this option during the check-out process, or after placing your order you may contact us by phone or send an e-mail to support@diamondsinafrica.com.
Shipping to an alternative address
If you cannot be at home to sign for your order, Diamonds in Africa can ship your order to any other convenient location. However, when doing this we need to take extra security precautions to protect our customers against fraud. When processing your payment, we may not be able to accept delivery to an address that is not on file with your credit card provider or bank.
In such a case we can ship to your local FedEx depot. You may be asked to confirm your identity by uploading a photo/scan of an id document or passport.
If it is not possible for you or someone trusted to sign for your package, we can ship it to your local FedEx / Malca Amit collection depot - thus permitting you to sign for and pick it up at your leisure. However, please be advised that if you choose this option, it will be necessary for us to conduct additional security and identity checks to protect you from fraudulent transactions. Find the FedEx location nearest to you.
Upon Delivery
Delivery details
The delivery method we choose to get your purchase to you depends on the value of your order and your location. We have a vision for the perfect delivery and it includes the following key factors:
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Reliability - We only use reliable service providers (FedEx and MalcaAmit) who offer registered and tracked courier services
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Adaptability - We know every customer has different delivery requirements and we do our best to adapt to your needs. Contact us if you require special arrangements to be made.
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Right-on-time - Your purchase arrives on the day we said it would
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Expectations - When you open your parcel, we always try to deliver over and beyond your expectations.
Important checks we suggest you make
Finally, upon delivery please inspect your package for any damage or tampering before receiving or signing for receipt. Diamonds in Africa makes sure that your purchase is insured up until it reaches your door.
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