FAQ
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ABOUT US AND POPULAR QUESTIONS
What are the four C's?
How often do you add new diamonds to your inventory?
How are your diamond prices so low?
Where are your corporate offices located?
How did DiamondsInAfrica.com start and where is it going?
How do I place an order?
Is shopping online with DiamondsInAfrica.com secure?
How can I be sure I am receiving the actual diamond I have paid for?
How can I be sure what the inclusion in the diamond looks like?
Why do you only sell GIA graded diamonds, only colours J or higher and clarities SI2 and better?
I have been quoted a cheaper price on the same diamond from another website. Can you beat their price?
How can I be certain your diamonds are conflict free?
Will I be liable for my diamond or jewellery while it is being shipped?
Is it safe to buy a diamond over the internet?
PAYMENTS
My credit card is not going through or I have received a notification that my payment has failed, what do I do?
Do you offer a cash payment or wire transfer discount?
My credit card is not going through or I have received a notification that my payment has failed, what do I do?
SHIPPING, RETURNS & CANCELLATIONS
What do I do if I need to cancel my order?
What if I want to return my order and I cannot find my certificate or appraisal?
How long will the refund take?
I am not 100% satisfied with my purchase, how do I return it?
What if I don't get my order in the standard timeframe?
Will you deliver on Saturdays or a time that suites me?
Can I have a delivery made to an address other than my billing address?
How can I check the status of my order?
Where do you ship to and how much does it cost?
TAXES & DUTIES
Do I have to pay any customs or duties?
Will I have to pay sales tax / GST / VAT?
ADDITIONAL SERVICES
Can I send someone else a gift from Diamonds in Africa?
Is it possible to sell the diamond back to you in the future?
What if I can't find the diamond I'm looking for on your site?
Can you laser inscribe my diamond for me?

 


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